Mobile keys

Mobile keys work with the mobile application to offer the convenience of a virtual key. Typically, additional cost is associated with using mobile keys. Consult LEGIC or your mobile network provider for details.

Requirements

  • Mobile keys must be enabled in System Settings > Advanced Settings.
  • The guest / staff member profile must include a valid mobile or custom number.
  • Guests / staff must download, install and register their mobile number with the mobile application.

Enable mobile keys

To enable and configure mobile keys:

  1. Go to System Settings > Advanced.
  2. Set the Enable mobile keys switch to YES.
  3. For Mobile default country, select the default country for mobile numbers. The corresponding country code is retrieved for the mobile number.
  4. For LEGIC configuration settings/BLE/Mobile Wallet settings, a dormakaba Customer Service technician provides valid values.
  5. Select whether to use mobile phone numbers or custom numbers. A custom number is a unique numeric identifier that is used as an alternative to a mobile number. Key generation and cancellation work the same for mobile and custom numbers. LEGIC can recognize a key holder based on mobile or custom number.
Custom numbers are only supported when mobile keys are made/issued from the PMS.
  1. Select whether to send a text message to recipients of mobile keys to notify them that their device is not registered with the mobile application. If you select YES, you must also specify the message text to send, an SMS Gateway account key (see Swift SMS Gateway), and at least one link where the mobile application can be downloaded.

Mobile-enabled access points

When mobile keys are enabled in System Settings, the option Enabled for mobile keys is available when creating and editing access points.

Although the option is strictly informational, it is required to include an access point in the file download of mobile-enabled access points from the Property Builder Buildings menu.

To download the file of mobile-enabled access points:

  1. Go to Property Builder.
  2. Select a building.
  3. Click (More) > Download mobile enabled access points file.

When mobile keys are issued

After the mobile key is issued, Ambiance detects the mobile provider connection and checks to make sure the mobile application has been downloaded onto the mobile device. If no connection is detected, the failure is reported in Monitoring > Report and Reports > System Activity Report (Keys). If a connection is detected but the mobile application is not on the device, a text message can be sent to the mobile device prompting the user to download the app.

The option Send download mobile application SMS notification must be enabled in System Settings > Advanced Settings > Enable mobile keys.

When a connection is detected and the the mobile application is installed on the mobile device, the status in Ambiance indicates whether the guest has registered their mobile phone number:

  • Delivering - Mobile registered—Keys that are in the process of being delivered. Ambiance detects the mobile device is registered with the mobile application.
  • Delivering - Mobile not registered—Keys that are in the process of being delivered. Ambiance cannot detect the mobile device.
When connection to a mobile phone is not detected, Ambiance retries every 5 minutes for 24 hours.

For security reasons, dormakaba imposes a maximum on the number of unused keys that can be issued for a given credential. For example, when more than 15 keys are issued but never presented to Room 100, the access point becomes "out of sequence" and denies access to all of the keys.

To restore key access, reprogram the access point using the Maintenance Unit or resequence the access point using the Resequence Key. After the access point is resequenced, the access point accepts the most recently issued key.

The maximum number of unused keys before resequencing is required depends on the key type:

  • Guest Keys

    • Room, Suite , Foyer Door, Connector keys=15

    • Limited Use=3

  • Staff Keys

    • All classes=0

  • System Keys

    • Failsafe, Latch, Unlatch, Toggle Latch/Unlatch=15

    • ELO=3

    • Inhibit=0

    • PPK/SPK=0

The following statuses apply to guest keys, staff keys, and specific system keys (ELO, Inhibit, Latch, Unlatch, Toggle Latch/Unlatch).

Physical keys only:

  • Pre-registered—Keys that have been made but are not yet valid (due to pre-registrations).
  • Active—Keys that, according to Ambiance, are valid and available for use. This includes keys for which an Unblock key was made and keys that were unblocked remotely. Failsafe Keys always have the status Active.
  • Returned—Keys that have been erased.

Mobile keys only:

  • Delivering - Mobile registered—Keys that are in the process of being delivered. The dormakaba server detects the mobile device is registered with the mobile application/dormakaba BlueSky.
  • Delivering - Mobile not registered—Keys that are in the process of being delivered. cannot detect the mobile device.
  • Delivered—Keys that are valid and available for use, and keys that are invalid because the expiration date arrived.
  • Canceling—Keys that are in the process of being deleted from the mobile device.
  • Canceled—Keys that have been deleted from the mobile device.
  • Failed—Keys that were never delivered to the mobile device.

All keys:

  • Expired—Keys that are invalid because the expiration date arrived.
  • Obsolete—Keys that are invalid. The reason may be that a) a New key with the same credential was made, b) access was removed prior to expiration. Keys that are obsolete may include one of the following sub-statuses:
    • Obsolete (blocked)—Keys for which a Block key was made and keys for which a Block key was sent remotely.
    • Obsolete (canceled)—Keys for which a Cancel key was made and keys for which a Cancel key was sent remotely.

dormakaba BlueSky installation

The BlueSky app is free and consumes 34 MB. During installation, guests may receive the following prompts:

  • Allow notifications—The selected response does not affect the operation of mobile keys.
  • Make data available to Bluetooth devices—Guests must select OK because the mobile app communicates with locks using Bluetooth technology.
  • Country—Guests must select the country associated with the mobile phone number. Upon selection, the country code is populated.
  • Mobile phone number—Guests must specify the complete phone number including any regional or area codes.
  • Terms of use and Privacy Policy—Guests must accept the terms of use and private policy.
  • Share usage patterns—The selected response does not affect the operation of mobile keys.
If a BlueSky registrant deletes the app, a mobile key must be sent again after the registrant re-installs the app.