Learning about Notification Management

Notification Management is available only when the Notification Management right is selected in the role assigned to the Operator.

Notifications, conveniently accessible from the main Ambiance toolbar, keep staff members informed about online operations and events as well as the status of online access points. For example, a notification lets you know when a guest key is used or a door is ajar. The Notification Management module is where different types of notifications can be grouped and subsequently selected for subscription in staff profiles in Staff Management.

The following notifications are available:

• Access point offline—Notifies that there is no communication between the lock and the gateway.
• Access point online—Notifies that the lock is in communication with the gateway and online.
• Door ajar clear (door secure)—Door previously ajar has now been closed and is secure.
• Door ajar generic—Notifies that a door is in an open state.
• Door ajar guest long—Door ajar beyond the configured threshold. The door ajar (long) event notifies a door has been left open for a longer time interval (two minutes), indicating an unusual state, a potential intrusion.
• Door ajar guest short—Notifies that a door ajar (short) event signaling a door has been left open for a short time interval (one minute), for example the time it would take to vacate a room.
• Door ajar staff long—Door ajar beyond the configured threshold. The door ajar (long) event notifies a door has been left open for a longer time interval (two minutes), indicating an unusual state, a potential intrusion.
• Door ajar staff short—Notifies that a door ajar (short) event signaling a door has been left open for a short time interval (one minute), for example the time it would take to vacate a room.
• Door latched—Notifies that a door is closed with the lock engaged.
• Door open—Notifies when the lock's anti-pick mechanism is out. This is the default state of the door.
• Door unlatched—Notifies that the lock motor has been disengaged and the door can be opened without a key.
• Fire alarm activated—RAC5 MFC/XT notification only. An event that notifies when the fire alarm for the access point is activated.
• Fire alarm deactivated—RAC5 MFC/XT notification only. An event that notifies when the fire alarm for the access point is deactivated.
• Gateway error code updated—Notifies that an error code was issued for a gateway. The update my indicate that the gateway is in a good state (error code=0) or that an error has occurred.
• Gateway offline—Notifies that a gateway is currently not communicating with the Ambiance Server.
• Gateway online—Notifies that a gateway is communicating with the Ambiance Server.
• Generic egress—Notifies that a door open event occurred.
• Guest key used—Notifies that a guest key was presented to a lock. Details include the date/time that the key was presented.
• Guest key used (first entry)—Notifies a guest key was presented to a lock for the first time.
• Low battery—Notifies that the battery state is low and requires replacement. Ambiance sends a single low battery event/notification until batteries are changed. After batteries are changed, Ambiance sends a Low battery clear (battery normal) event/notification.
• Low battery clear (battery normal)—Notifies that the low battery status is cleared. The battery was replaced or the problem resolved.
• Mechanical key override—Notifies a lock override, accessing a lock with a mechanical key.
• Operation failed—Notifies the specified operation was unsuccessful. When available, the reason is indicated.
• Privacy disabled/deadbolt retracted—Notifies the status of the deadbolt as disengaged.
• Privacy enabled/deadbolt engaged—Notifies that the deadbolt or privacy switch is engaged.
• Remote unlock close—RAC5 MFC/XT notification only. The elevator door/lock that was unlatched remotely is now latched.
• Remote unlock open—RAC5 MFC/XT notification only. The elevator door/lock was unlatched remotely.
• Request to exit close—RAC5 MFC/XT notification only. A request to remotely unlatch the elevator door/lock was closed.
• Request to exit open—RAC5 MFC/XT notification only. A request to remotely unlatch the elevator door/lock is active.
• Staff key used—Notifies that a Staff key accessed a lock.
• Standing intruder—Alert: Possible standing intruder. Multiple keys presented at a single access point.
• System key used—Notifies that a System key was presented to a lock.
• VIP access—Notifies that a VIP guest key was presented to a lock. Details include the date/time that the key was presented.
• VIP first access—Notifies a VIP guest key was presented to a lock for the first time.
• VIP operation failed—Notifies the specified operation was unsuccessful. When available, the reason is indicated.
• Wandering intruder—Alert: Possible wandering intruder. Key presented at multiple access points.

Email and web service notifications are deleted from the Ambiance database after they are successfully sent.